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Client Surveys

It is our goal at Utopia to make every visit to the salon an enjoyable and pleasant experience for you. To help us know what went

right and what needs improving, please take the time to fill out the appropriate survey. Your answers go directly to the owners and the directors of the salon. Thank you in advance for your feedback.

Guest Relations
1. Was it easy to make your appointment?	Yes No
2. Have you been offered a password for Internet booking? (if applicable)	Yes No
3. Was your appointment confirmed?	Yes No
4. Were you greeted upon arrival?	Yes No
5. Were your needs met at the front desk?	Yes No
6. What was the name of the team member who served you?
7. If your first visit, did you receive your welcome kit with coupon offers for new services?	Yes No
Your Services
1. Did your service provider greet you warmly?	Yes No
2. Were they kind, courteous, and attentive?	Yes No
3. Were you offered (or received) a scalp or hand massage?	Yes No
4. Did they give you a consultation before beginning your service?	Yes No
5. Did the service provider recommend home care products to you?	Yes No
6. Did they service provider suggest you book your next appointment at checkout?	Yes No
7. Did you enjoy your visit?	Yes No Not sure
8. What was the name of the team member who served you?
Overall Impression
1. Was the salon clean?	Yes No
2. Were we professional?	Yes No
3. What did you like the most?
4. What did you like the least?
5. What would you like to see different on your next visit?
6. How likely is it that you would recommend Utopia to a friend or colleague?
Services you received today
Would you like to speak with a Manager from the salon?	Yes No
First and Last Name (Optional)
Phone Number
E-mail

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