1. How do I decide what treatments are best for me?

Our front desk personnel will be happy to recommend the services and treatments that are right for you. If you should need additional information, we will gladly schedule a consultation.

2. How do I make staff selections and changes?

When making your first appointment, we will schedule you with the operator best suited to your needs. If you feel that another staff member may be a better fit for you or you would like a different point of view, please inform our front desk personnel.

3. Is there anything I need to know about booking my appointments?

We recommend that our clients know the date, time, and service they are interested in so our front desk personnel can schedule them accordingly.

4. How far in advance should I book my appointments?

We recommend scheduling appointments at least one week in advance.

5. What do I do if I need to cancel my appointment?

If you need to cancel or reschedule an appointment, please call our front desk personnel and they will be more than happy to reschedule or cancel your appointment.

6. What type of payment does Utopia accept?

We accept Cash, Visa, Master Card, Discover, Personal Checks, and SpaWeek.

7. Can I leave a gratuity?

Clients can leave gratuity either in cash or by Credit/ Debit card and or Check.

8. Do you give refunds on products or services?

If clients are not satisfied with a product they can return it within 1 week with minimal use.

9. Should I re-schedule my next appointment prior to leaving?

We do suggest scheduling your next appointment so you are guaranteed the date and time that is best for you.

10. How can I give feedback regarding my visit?

We e-mail a short survey allowing clients to leave any feedback in regards to your visit. We also appreciate reviews on Google, Facebook and Yelp.

11. Can I book my appointments online?

All clients are able to schedule online and view upcoming appointments through our mobile app. You can download it here: iOS: https://bit.ly/iOS_Utopia Android: https://bit.ly/UtopiaApp_Android

12. What is Utopia's cancellation and no-show policy?

Cancellations- Utopia kindly requests that if you are unable to keep your appointment(s) you reschedule at least 24 hours in advance enabling us to offer the time to others. Failure to do so causes hardship for employees and will result in your credit card being charged a cancellation fee. No-shows- will automatically be charged 50% of the service amount. ** Late- If you are more than 10 minutes late, we may have no choice but to reschedule or shorten service due to scheduling demands.